What do you do when everyone looks to you for answers—and you’ve got none?

In a world where change is constant and complexity is the norm, many leaders and facilitators still carry the unspoken burden of needing to “know it all.”

But here’s the truth: in complex environments, expert certainty can actually get in the way of meaningful progress.

This 90-minute live micro-course is designed for those who are ready to shift from being the expert in the room to being the one who enables learning, sense-making, and forward momentum—especially when the path is unclear.

No slides. No scripts. These 90 minutes are a live, active learning space.

You can expect to:

• Share and hear real stories of navigating uncertainty
• Unpack the pitfalls of expert mode, explore what it truly means to adopt a facilitative stance
• Spot the subtle traps of expert behaviour through a hands-on game
• Explore what it means to lead with questions, not answers
• Make sense of ambiguous situations – together
• Experience the power of collective intelligence
• Play with / in activities and approaches rooted in Complexity thinking and Lean Change
• Pause, reflect, and commit to one thing you’ll do differently next

You’ll discover that it’s not your job to fix everything. It’s your job to make it possible for the right conversations to happen—and the right people to lead them.

Co-facilitators: Sarika Kharbanda and Ro Gorell

Audience

• Leaders across departments
• Facilitators – internal to organisation and independent
• Change agents
• Curious humans who are done pretending to have it all figured out

What you’ll learn by the end of this micro-course?

• Lead through powerful questions—not predetermined answers
• Facilitate collective sense-making when the path ahead is unclear
• Apply a Lean Change approach to support emergent change
• Recognise when “knowing less” is actually a strength
• Stay grounded in uncertainty and support others to do the same